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 Job Profile Summary 

Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Consolidated Gas Utility District customer service policies, procedures and systems.

Job Description 

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION.

1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. 

2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility.  

3. Analyzes, evaluates and addresses customer issues utilizing current company policy.  

4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner.  

5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. 

6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. 

7. Responsible for training and compliance through development and dissemination of written materials from Pipeline Hazardous Material Safety Administration.

Educational/Experience Level:
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).

Skills:
*Requires excellent verbal and written communication skills.
*Numeric Skills:
*Requires the ability to perform basic addition, subtraction, multiplication and division.
*Computer Skills:
*Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
*Previous experience with a Customer Information System is a plus.
*Work Conditions:
*Works in an indoor environment.

Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.

Other Requirements: 

As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

Benefits:

Paid Health Insurance including vision, dental, and life

Paid holidays

Retirement

Paid vacation and sick leave

Salary Range:

$10.00 - $12.00 per hour
 

Grant Parish Police Jury is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Send your resume to:

Fax: (318) 627-3527 

Email: denise@gppj.org

In person:

Grant Parish Police Jury Office

200 Main Street - Courthouse

Colfax, LA 71417

Summary:

The Mechanic works under the direction of the Superintendent. The Mechanic is responsible for maintaining and repairing parish vehicles and equipment.

ESSENTIAL JOB FUNCTIONS:

Essential duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

· Keeps vehicles in proper working condition by completing preventative maintenance schedules and updating parts 

· Repairs and replaces parts and assemblies such as power and drive trains, electrical systems, air conditioning, fuel, emission, brakes, steering, and hydraulics

· Overhauls, rebuilds, and replaces parts as necessary such as pistons, rods, gears, valves, bearing, carburetors, blowers, generators, distributors, starters, pumps, crank shafts, etc.

· Responsible for welding repairs and fabrication

· Ensures vehicles meet all state and federal requirements

· Cleans, washes, and paints vehicles as needed

· Maintains records of services and repairs

· Ensures proper operation of shop equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, calling for repairs, and performing preventative maintenance

· Maintains inventory levels by inventorying stock, placing orders, and verifying receipts

· Other duties as assigned

Competencies:

Employee has proven ability to learn and improve skills. Employee must be able to tolerate outdoor conditions and various types of weather.

Work Environment: 

The primary duties of this position are performed in the shop. The shop environment may expose employee to air contaminants, confined workspace, temperature extremes, high places, noise, vibrations, or toxic materials. This position is not limited to the shop and also includes an office environment to complete necessary documents pertaining to the job. 

Physical Demands:

As needed to perform the essential functions of the position. Which include but are not limited to:

· Ability to raise or lower objects from one level or another (includes pushing and pulling) (up to 100lbs) 

· Ability to walk on uneven or rough natural terrain 

· Ability to lift equipment to and from job sites; 

· Ability to be trained to operate parish equipment. 

· Ability to climb, balance, stoop, kneel, crawl as well as use of hands for various task. 

· Ability to stand and sit for long periods of time 

· Ability to read and write the English language

Education and Qualifications:

Position requires a High School Diploma or GED along with formal training and one (1) year of related experience.

Licenses and Certifications:

CDL License Class A is a plus but not mandatory

Benefits: 

Paid Health Insurance including vision, dental, and life

Paid holidays

Retirement

Paid vacation and sick leave 

Pay: 

$16.00 - $18.00 per hour

Please submit your resume via:

Fax: (318) 627-3527

Email: deniseguillot@gppj.org

In person:

Grant Parish Police Jury Office

200 Main Street - Courthouse

Colfax, LA 71417

The Road Maintenance Supervisor is responsible for the overall supervision and operation activities of all parish road maintenance and landfill crews.

 EXAMPLE OF DUTIES

The following duties are typical for this classification. The Road Maintenance Supervisor may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

· Supervise the work activities of subordinate employees to ensure work assignments are completed correctly in a timely manner.

· Shift priorities, staff and resources to maximize the productivity and/or effectiveness of the Road's Division of Public Works.

· Establish consistent performance standards and expectations for all assigned staff to help ensure the Division's business objectives are met.

· Complete employee performance evaluations and probationary reports to document and/or correct employee behavior to ensure employee is working at acceptable standards.

· Resolve performance problems by planning and implementing measures to improve employee performance.

· Determine the need for appropriate disciplinary action and apply appropriate disciplinary action for assigned employees following Parish procedures.

· Conduct employment interviews with applicants to hire new staff to ensure proper staffing of the Road's Division.

· Evaluate the effectiveness of staff and submitting recommendations for operational modifications.

· Prepare preliminary work schedules for the crew on a daily basis, assign work and determine job priorities for the assigned crew.

· Formulate operational policies, programs and procedures for the Road Division.

· Instruct crews in the proper methods, procedures and techniques used in road maintenance.

· Inspect and evaluate work in process and the completed work performed by assigned crew members.

· Supervise the installation, repair and maintenance of traffic safety and control devices.

· Keep informed of new legislation pertaining to road and traffic maintenance.

· Arrange for materials and equipment needed to proceed with projects.

· Read plans and specifications for road maintenance repairs and projects; estimate amounts of labor, equipment and materials needed for jobs; and arrange for materials and equipment needed to proceed with projects.

· Meet with property owners to discuss possible line or grade changes and types, and locations of fences in connection with road or bridge relocations.

· Monitor assigned road crew member's compliance with safety and regulatory standards; conduct and attend safety meetings.

· Safely operate complex machinery in specialized applications.

· Perform and/or oversee preventive maintenance tasks performed by members of assigned road crew.

· Observe, verify and document work activities performed by members of assigned road crew.

· Complete a variety of employee-related records such as Workers' Compensation documents.

· Communicate project information and proposed courses of action to assigned road crew.

· Assist assigned road crewmembers in completing on-site tasks to ensure assigned project is finished on time.

· Routinely perform the more difficult and complex road maintenance and repair assignments.

· Ensure assigned road crew employees adhere to established road maintenance and repair safety standards and procedures.

· Respond to questions and concerns from the general public.

· Troubleshoot construction, maintenance and repair problems on assigned job sites.

· Initiate reports of accidents that occur at assigned work site.

· Review permits applications and inquiries and determine what permits are needed.

· Meet with property owners to discuss possible line or grade changes and types, and locations of fences in connection with road or bridge relocations.

· Supervise specialty work assignments such as sign maintenance and contract services.

· Operate a variety of light and moderately heavy road maintenance equipment and auxiliary equipment such as pickups, oil trucks, water trucks, backhoes, rollers, forklifts, dump trucks, brush trucks and chippers, spray trucks, rock blades, cement mixers and power brooms needed to perform assigned road maintenance tasks.

· Perform related duties as assigned.

QUALIFICATIONS

· Principles, practices, and techniques of effective organization, supervision, and training.

· Departmental and Divisional goals, policies, and procedures.

· Principles and techniques used to reinforce and reward positive performance to recognize and promote acceptable and superior performance of employees.

· Problem-solving techniques and processes to facilitate the identification and resolution of problems and issues related to the completion of work assignments.

· Project management principles and techniques to supervise the progress of a variety of project activities.

· Workflow principles and concepts to establish and maintain accurate work records and documentation depicting project status and progress.

· Engineering plans, specifications and stakes.

· Safe working practices to be followed in the construction and maintenance of roads.

· Provisions of the Louisiana Vehicle Code pertaining to the operation of trucks and construction and maintenance equipment on streets and highways.

· Operation of light to medium heavy road repair and maintenance equipment.

· Preventive maintenance procedures for road repair and maintenance equipment.

· Minor adjustment and repair techniques for road repair and maintenance equipment.

· Methods, techniques and practices used in the construction and maintenance of roads, culverts and small bridges.

· Equipment used in the construction and maintenance of roads, culverts and small bridges.

· Materials used in the construction and maintenance of roads, culverts and small bridges.

· Safe working practices to be followed in the construction and maintenance of roads.
 

SKILLS:

· Must hold a valid Class A CDL or obtain within 90 days.

· Plan, organize, and effectively supervise and evaluate the work of a road construction or road maintenance crew.

· Apply appropriate disciplinary action to employees in the work unit in order to correct unacceptable behavior or work performance.

· Introduce changes in the work unit in a positive manner to generate support for the changes and to minimize impact or perceived impact on staff.

· Read and interpret engineering plans, specifications and stakes.

· Direct and inspect the technical details of road and bridge construction and maintenance work.

· Inspect road and construction sites.

· Make mathematical computations needed to calculate the amount of materials needed to complete project.

· Detect mechanical problems and make minor adjustments to equipment.

· Read and interpret engineering plans and specifications.

· Read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.

· Prepare and maintain clear, concise and comprehensive correspondence, records and reports.

· Understand and carry out oral directions.

· Verbally communicate directions to crew members to ensure tasks are completed in a safe and efficient manner.

· Operate a variety of power construction and maintenance equipment under a variety of conditions.

· Detect needed mechanical and maintenance work and make minor adjustments to equipment.

· Plan, schedule and prioritize the work of a road maintenance or construction crew.
 

ABILITY TO:

· Establish and maintain cooperative working relationships with staff, other departments and agencies, the private sector and the public.

· Exercise initiative, ingenuity and good judgment in decision-making and in solving problems, including problem of a sensitive or political nature.

· Work independently in the absence of close supervision.

· Adapt quickly and appropriately to a variety of situations and personalities.

· Communicate tactfully in stressful situations when dealing with individuals holding differing opinions and viewpoints.

· Make appropriate decisions when faced with time constraints and limited information.

· Remain flexible in adapting to changes in priorities, assignments and other interruptions that may influence pre-established timelines and courses of action for completing projects and assignments.

· Lead by positive example in managing employees of the work unit or division.

· Work on multiple projects and assignments simultaneously.

· Carry out assigned tasks to meet specific deadlines.

· Work without immediate supervision.

· Analyze situations accurately and take effective action.

· Fulfill physical requirements of work assignments to include occasional to frequent lifting of 25 - 50 pounds.

· Perform manual labor in extreme hot or cold temperatures.

· Work around hazardous materials, traffic and noise.

· Work longer than eight hours per day when required.

· Be on call and report to work at unusual times of the day or night.

· Obtain a commercial driver's license.

· Perform physically demanding work requiring lifting, bending, stooping, standing and turning as required.

· Grasp and manipulate small and/or large objects.

· Wear protective apparel including, but not limited to, goggles, face protectors, aprons and shoes when needed.

· Successfully pass a medical examination when renewing commercial driver's license required to operate assigned equipment.

EXPERIENCE AND EDUCATION

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be
 

Experience:
Prefer two years of experience as a Road Maintenance lead worker or eight years of experience in road construction or road maintenance work of which two years should have been in a lead worker or supervisory capacity.
 

Education:
Completion of formal or informal education sufficient to assure the ability to read and write at the level required for successful job performance.
 

License or Certificate:*
Possession of a valid Louisiana Driver’s License with Class A CDL.*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with the Grant Parish Police Jury.  For continued employment with the Grant Parish Police Jury you must maintain such license, certification, or registration to meet the minimum qualifications of this position. 

Benefits:

Paid Health Insurance including vision, dental, and life

Paid holidays

Retirement

Paid vacation and sick leave 

Salary Range: 

$45,000 - $50,000 annually

Please submit your resume via:

Fax: (318) 627-3527

Email: deniseguillot@gppj.org

In person:

Grant Parish Police Jury Office

200 Main Street - Courthouse

Colfax, LA 71417

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.